(IT) Service Desk Manager

Location: ACT   

Our client is a large private organisation seeking an experienced Service Desk Manger to be responsible for service delivery including SLA management, staff management and management reporting. Responsibilities will include Involvement in client liaison Providing advice to management regarding the capabilities and operational status of the support service Providing general advice to support team and handling escalated client problems, queries and complaints in an effective and timely manner Monitoring all user problems reported to the Service Desk Managing the production of records reflecting Service Desk and job stream statistics Developing the technical and service skills of the Service Desk Team Ideally the successful Candidate will have a background in the following Demonstrated detailed understanding of Service Desk/Customer Support process Highly developed and demonstrated leadership skills Demonstrated commitment to the provision of excellent customer support Proven ability to work within targets and deadlines and with minimum supervision Excellent communication skills both written and oral Demonstrated ability to manage staff with diverse backgrounds, experience and education In order to be eligible for this position Candidates are required to be Australian Citizens in order to gain a Security Clearance.

	Type:		Permanent
	Location:		ACT
	Country:		Australia
	Contact:		Jessica Love
	Advertiser:		Talent International (Canberra)
	Email:		Jessica.Love.C99DA.584B6@mail.jobserve.com
	Reference:		JS200003512-0