Australian IT Jobs

(IT) Service Desk Top Corporate HEAT ITIL Level 1 Support

Location: Brisbane, Queensland, Australia   

Your opportunity to join a prestigious organisation an Service Desk Analyst providing direct level 1 support for IT services, including the support of applications, LAN, WAN and the desktop infrastructure environment. Your responsibilities will include:Take ownership of inbound calls using HEAT Receive, record and track incidents up to incident closure and verification ( ITIL ) Direct call escalations to the appropriate infrastructure and operations technical teams Process and action new user and termination requests Facilitate offsite storage and collection of backup media Track and audit IT equipment Monitor Service Centre Email Inbox and respond to incidents Manage loan notebooks, wireless cards, and portable printers Your experience will include . Service Desk 1st Level Support in a Windows XP environment Incident Problem Logging Problem identification and resolution Understanding of the principles of IT Service Management (ITIL) Usage of call logging software (HEAT - Advantageous) Basic system administration within MS Active Directory Citrix session resets Backup checks Audio visual and meeting room support To be the perfect fit for this team you will have a professional attitude to work with a responsive can-do approach! You will poses excellent interpersonal skills, good time management skills and have the ability to communicate effectively and establish positive working relationships with clients, staff and colleagues. Apply for this role today by sending your resume to (see below) or contact Michael Whelan for more details (07) 3217 6966 . Please quote Job Reference BRICMW14104 when applying for this role.

	Type:		Permanent
	Location:		Brisbane, Queensland, Australia
	Country:		Australia
	Contact:		Michael Whelan
	Advertiser:		Candle ICT (Brisbane)
	Email:		Michael.Whelan.5E99E.C3460@mail.jobserve.com
	Reference:		JSBRICMW14104

This entry was posted on Monday, June 30th, 2008 at 10:47 am and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.