(IT) IT Manager (Infrastructure)

Location: Sydney, New South Wales, Queensland   

Great organisation Excellent Team Environment Great career opportunity! As the Infrastructure Manager you will direct, establish, plan and implement the policies and procedures to support the organization’s network and computer infrastructure and support services. Manage the deployment, maintenance, support and upgrade of Servers, desktop PC, hardware, software, operating systems and distributed printers. This is a hands-on role, with responsibilities for implementation and support of network hardware and software. Responsible for all IT infrastructure at Company Headquarters and remote facilities. You will also have responsibility for other office locations report to the Director of IT. Skills and Experience: Oversee the daily operations of the help desk and support functions. Define standards and practices to apply to hardware and software purchasing to ensure user performance and budget considerations are met. Report service levels and other key metrics to management. Ensure performance of all network services meet user needs and expectations. Manage all activities related to voice communications for the company. Administration: Oversee all network and computer security related matters to ensure that information is appropriately available and protected. Implement effective support procedures, including escalation procedures and after-hours response. Monitors help desk activities to ensure all requests are assigned and responded to quickly. Communicates status and expectations to users, fellow IT team members and to departmental and company management. Seeks continuous improvement of all Network, PC and Infrastructure services. Hiring, performance appraisal, coaching and discipline of staff. Plans network projects. Creates project plans, work estimates and timelines. Tracks and reports status, progress and issues. Performs and oversees the analysis of network growth projections, performance and future requirements. Oversees the creation and preparation of monthly network and user data for reporting internally and to parent company. Provides input to and participates in annual budget preparation and periodic forecasting. Experience: 7 years or more hands-on experience in a Windows network environment is required. Experience in a mid sized corporate environment preferred. 3 years or more in a management or leadership position is required Must be ITIL Certified Demonstrated knowledge of: Windows networks Wide-Area Networks (WAN) Personal computers Help Desk and other IT support operations For more information please contact Tim in the Sydney office.

	Type:		Permanent
	Location:		Sydney, New South Wales, Queensland
	Country:		Australia
	Contact:		Tim Cullen
	Advertiser:		Total Resource Solutions
	Email:		Tim.Cullen.BCEA5.00312@mail.jobserve.com
	Reference:		JSINMA