Australian IT Jobs

(IT) Help Desk Coordinator/Leader

Location: Sydney - CBD

ITSM implementation and ownership Major financial markets player Excellent salary and bonus Overall Position Purpose: The primary responsibility of this role is to ensure that incidents, problems, knowledge management articles and the configurable management database are managed effective in order to meet business service level agreements. Skills and Attributes: HSC or equivalent with 3 - 4 years experience in IT Administration and support role Experience/knowledge of systems management tools such as LANDesk, Altiris, SMS, Argent and other security and monitoring tools Experience and knowledge of implementing ITIL processes and procedures A good understanding of the client s infrastructure services environment including: - Servers, Desktops, Networks, Databases - All applications - Storage and Backup technology, Firewalls, Security and Virus protection - Telecommunications Systems Previous experience in a financial services environment would be well regarded Duties: Own, coordinate and facilitate resolution of all IT help requests within SLA s (or within customer agreed timeframe) with the helpdesk team Coordinate external vendors and manage stakeholder communication on status of major incidents and ensure those involved adhere to their process and SLA Actively seek opportunities to exceed customer expectations through monitoring service requests and delivering results in a timely fashion. Ensure sufficient information is available to enable efficient and effective investigation, analysis and resolution Prepare incident reporting and statistical analysis of incidents and escalations. Participate in development and/or enhancement of incident and escalations processes For more information please call Diana Williams in our Sydney office on 02 9087 6254 quoting Job Ref 25047p or alternatively, apply online below.

	Type:		Permanent
	Location:		Sydney - CBD
	Country:		Australia
	Contact:		Diana Williams
	Advertiser:		Talent2
	Reference:		JS279/25047Q

This entry was posted on Saturday, June 14th, 2008 at 7:21 pm and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.