Australian IT Jobs

(IT) Helpdesk Support Analyst

Rate: 50k   Location: Sydney   

A Helpdesk Support Analyst with a strong working knowledge of PC, laptop and and printer hardware, operating systems and market data is required to join a top Investment Bank in the city. The successful candidates responsiblities will include: Provide users with a performing and responding first and second level support. Run Run the day to day first level support of Desktops, network and phone connections, supporting the banks standard desktop environment. Ensure Desktop/application synchronisation of DR and Production sites as per the DR guidelines Evaluate hardware + software where required. Set-up New Users and maintain existing user accounts to all identified networks and systems. Provide a source of backup for basic Telecommunication support Support the user base efficiently and propose/manage changes to procedures where necessary. Ensure accurate monitoring and tracking of faults and tasks Ensure regular auditing of Desktop applications and services. Ensure daily operations procedures are completed as required in a manner transparent to the business. Ensure that support and tasks are provided and managed in respect with Infrastructure ITEC standards and strategy Area of coverage: all Australia offices. Desktop and network globalisation of Australia Branch Working on a rotating shift. Experience Needed for this role: Good Knowledge of PC, Laptop and Printer hardware Good Knowledge of PC operating Systems Knowledge of Market Data and MS applications Good Troubleshooting skills Face to Face customer experience Interaction with traders Contact Barbara Farrell on 02 9248 6237 or APPLY NOW by clicking the button below quoting reverence number BMF21746

	Rate:		50k
	Type:		Permanent
	Location:		Sydney
	Country:		Australia
	Contact:		Barbara Farrell
	Advertiser:		Ambition Recruitment & Contracting
	Reference:		JSBMF21746

This entry was posted on Thursday, June 12th, 2008 at 9:03 pm and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.