Australian IT Jobs

(IT) Level 1 Helpdesk Engineer

Rate: 35k   Location: Sydney, New South Wales   

Join this leading Microsoft Certified Partner based in the CBD in providing Level 1 technical support for their exclusive client base. Extensive on-going training will be provided with mentoring available. Convenient CBD location and a challenging working environment where learning and development is encouraged! Duties will include: - Answering client enquiries on technical issues related to software/hardware/peripherals/laptops - Providing technical support with a service focus in a responsive and professional manner - Escalating issues as required to Senior Engineers as appropriate in a timely manner - Troubleshooting Microsoft applications, Windows (all versions), Outlook and other relevant software - Assisting the team in reaching the best possible outcome for the client - Other duties reasonable to the position as directed by the Manager The successful candidate will demonstrate: - Relevant IT qualifications (eg. Diploma) - Strong knowledge in troubleshooting Windows (all versions) and Microsoft applications - Excellent communication skills over the phone and face to face at a business level - Strong command of English business language both written and verbal - Enthusiasm for IT and progressing in the industry - Willingness to learn - Strong team playing skill

	Rate:		35k
	Type:		Permanent
	Location:		Sydney, New South Wales
	Country:		Australia
	Contact:		Hays
	Advertiser:		Hays IT
	Reference:		JS00238017

This entry was posted on Thursday, May 22nd, 2008 at 10:19 pm and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.