Australian IT Jobs

(IT) Level 1/2 Helpdesk Support

Rate: $50k Package   Location: Sydney, New South Wales   

This desk side support technician will work in the Sydney office giving technical on site support to customers. The main responsibility is to resolve the open incidents assigned, prioritising these incidents, following the established procedures for the country/region, trying to minimize impact to the customer, and using the tools defined to track and report these incidents, (Remedy, ValueWeb, etc). The desk side support technician can be requested to participate in any of the Local or Global projects that take place in the country/region. Qualifications: Degree qualified in an IT or related discipline 1+ years working in a large scale production support environment Knowledge/Skills Requirements: Customer service skills Customer Focus Customer Service Oriented Customer Support Skills: Customer Support Principles Customer Support Procedures Incident Documentation Incident Management Remedy Incident Reporting Tool Technical and Infrastructure Skills: H/W and S/W configuration Microsoft Office (Windows XP) Workstation Networks Configuration Network Communication Voice Communication For more information please call Wayne Cottis at Bluefin Resources on 02 9270 2663 quoting Job Ref BF2005064 or alternatively, apply online below.

	Rate:		$50k Package
	Type:		Permanent
	Location:		Sydney, New South Wales
	Country:		Australia
	Contact:		Wayne Cottis
	Advertiser:		Bluefin Resources
	Email:		Wayne.Cottis.78094.9C43A@mail.jobserve.com
	Reference:		JSBF2005064/JG23324

This entry was posted on Tuesday, April 8th, 2008 at 9:10 pm and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.