April 4th, 2008

(IT) Infrastructure Outsourcing - Deskside Support Team Lead


Location: Melbourne   

There is nothing like getting results from what you do. At Accenture, you’ll have plenty of opportunities to do just that, because we re one of the world s leading management consulting, technology services and outsourcing companies. As part of our global services team, you’ll be working in a front-line role on long-term outsourcing projects for our global clients, helping them become high-performance businesses. The Deskside Support Team Lead is responsible for coordinating and supervising the on-site desk side support of the Melbourne Accenture office. The main responsibility is to ensure that the service level of the desk side on-site support function is maintained and opportunities for improvement identified. The Team Lead will also be responsible for identifying and escalating risks that could impact the level of service. The Team Lead should act ASAP to minimise or reduce the impact on customers. The Team Lead is also responsible for the implementation of all local and global defined procedures to cover the scope of services. Ideally, you will be Degree qualified in an IT or related discipline or have an appropriate TAFE college diploma/certificate. You will have gained several years relevant experience within customer support, Workstation software and hardware configuration and testing, project planning and deployment as well as experience in supervising a deskside customer support team. You will be able to contribute to the creation of an environment that facilitates

    Type:
    Permanent
    Location:
    Melbourne
    Country:
    Australia
    Contact:
    Accenture
    Advertiser:
    Accenture
    Reference:
    JS/RR51363

This entry was posted on Friday, April 4th, 2008 at 11:36 pm and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

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