March 27th, 2008

(IT) Service Desk Analyst/Help Desk (S11)


Location: Sydney, New South Wales   

My client is a market leader in their field and is looking for enthusiastic Service Desk Analysts with the drive to succeed! A passion for customer service and high attention to detail will set you ahead of the rest. In return you will be working with cutting edge technologies and be given the opportunity to be trained in ITIL and many other systems. There are multiple roles available and you will be apart of a brand new team so the opportunity to career progress is huge for the right people. Some of your duties: Answering phone calls and emails and logging them Investigating and diagnosing and resolving all tickets raised where possible Keeping users informed of the progress of tickets Updating knowledge based articles and FAQ’s Working on Adhoc projects Qualifications: At least 1 year experience as a 1st/2nd Level Service Desk Analyst Superior written and oral communication skills Experience using Remedy or similar Service Management tools Experience of operating systems and software (Windows XP, Office) ITIL certification is desirable or further study in this area Strong customer service skills If you are looking for a fantastic opportunity to grow your career and are a driven individual with the will to succeed apply now! If you are not contacted within 72 hours of your application, then you have been unsuccessful.

    Type:
    Permanent
    Location:
    Sydney, New South Wales
    Country:
    Australia
    Contact:
    Caroline Mckellar
    Advertiser:
    Finite IT Recruitment Solutions - Sydney
    Start Date:
    ASAP
    Reference:
    JSS11/JG21328

This entry was posted on Thursday, March 27th, 2008 at 2:34 am and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

Comments are closed.