January 28th, 2008

(IT) Service Level Control Manager


Location: Canberra, Act, Australia   

The Service Control Manager is responsible for controlling the services pertaining to incidents, IMAC s (Installations, Moves, Adds and Changes) and any IT related scheduled events, to ensure that all Service levels and KPI s for all Regions across Australia are met. Essential skills and experience: Service Level Measurement/reporting experience across a number of platforms eg; service desk and operations management etc. A deep understanding of the mechanics behind how the service levels are attained A proven understanding of the calculation and application of Service Level credits as laid out in contractual agreements Proven understanding and experience delivering a service in the field Experience reporting monthly SLA Federal Government and Private Industry experience Familiarity with Service Level Agreements, Operational Level Agreements and Vendor Contracts This role is key to the delivery of the project and has a proactive and reactive requirement to meet customer demands, continually improve performance and productivity. If you have the commitment and drive to passionately fulfil this role, then please contact Talia Whitaker on 02 6260 7533 or send your resume to (see below) PLEASE NOTE: ONLY AUSTRALIAN CITIZENS ARE ELIGIBLE TO APPLY DUE TO SECURITY CLEARANCE PROCESSES. Please quote Job Reference CANCSP13635 when applying for this role.

    Type:
    Permanent
    Location:
    Canberra, Act, Australia
    Country:
    Australia
    Contact:
    Talia Whitaker
    Advertiser:
    Candle ICT (Canberra)
    Email:
    Talia.Whitaker.51833.65210@mail.jobserve.com
    Reference:
    JSCANCSP13635

This entry was posted on Monday, January 28th, 2008 at 10:49 pm and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.

Comments are closed.