Australian IT Jobs

(IT) Technical Services Manager

About our client: our client is a leader in the field of IT and has been on the forefront of technology and innovation, and also is one of the most recognised brands in the world. Job description: supervises the activities of a Customer Support Engineer team with responsibility for results in terms of customer service satisfaction, follows up with customers directly. Workload management among team members, including implementation of innovative case management techniques. Works with other Manager in the other theaters to ensure high levels of customer satisfaction. Lead a group of technical people. Proven structured Manager. Ability to develop people and high performers in the team. The successful applicant: understanding of and experience in leading a team in applying all elements of technical support. You will have at least 5 years + experience leading a large team with direct reports.( not indirect/dotted line reports). Proven experience in developing poor performers and managing high performers. Highly proficient and thorough understanding of customer service engineering tools and techniques. Good presentation skills and interpersonal skills. Demonstrated industry awareness. Manages CSE’s of all levels, generally responsible for a team of 10 to 15 people. Provides management guidance to exempt employees on accomplishing goals. Works with limited supervision in defining initial goals and addressing complex issues as they arise. Effective people management, leadership, and
**Type : Permanent
** Location : Sydney
** Country :
**Contact : Sandeep Sandhu
**Advertiser : Michael Page International
**Reference : JS/A1007520

This entry was posted on Thursday, December 6th, 2007 at 12:00 am and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.