Australian IT Jobs

(IT) Service Desk Manager - Managed Services

Established organisation that fosters staff development & progression with an outstanding staff retention history! Manage a medium sized team (15-20) of Support Engineers - support & project implementation. $90k-$100k + super commensurate with skills & experience. About the opportunity! The client is a customer focussed IT solutions provider specialising in the design & building of complex infrastructure solutions & managed services. They deliver customised best of breed technology solutions to meet the needs of SME’s, & enjoy successful & rewarding long term relationships with customers & suppliers. They have strong industry partnerships with major technology vendors including Cisco Systems, PowerTel, APC & IBM & have earned industry awards for their solution excellence. The role is responsible for delivery of high quality customer service in the fulfilment of managed services, managed network support & networking projects internal & external to the organisation, as well people management! This role will oversee & ensure the efficiency of the service desk within strict SLAs & interface with customers, vendors & other operational teams. Key responsibilities include: customer service & service level management. Supervise escalation process & notification of customers. Supervise, manage & develop staff according to strict KPIs. Manage budgets, expenses, performance reviews & other related management tasks.
**Type : Permanent
** Location : North Sydney, New South Wales
** Country :
**Contact : Darren Saul
**Advertiser : Carnegie Hill Group Pty Ltd – Recruitment
**Email : Darren.Saul.AD06D.40696@mail.jobserve.com
**Reference : JSDS14NSD/JG247

This entry was posted on Friday, September 14th, 2007 at 1:11 am and is filed under Australian Based IT Jobs. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.